Request account deletion

• Email support with your name, registered email address, and a clear request to delete your account and associated personal data.
• If you no longer have access to your registered email, tell support so they can arrange another way to verify account ownership.
• Do not send your password, transaction PIN, OTP, full BVN, NIN, or copies of identity documents in the initial email.

You can also reach this page in the Kudimata Capital app through Account → Account settings → Delete account. Sending a request starts a support process; opening this page or the email draft does not delete anything.

Support will verify ownership and explain the next steps, expected completion date, and any outstanding account matters. If you have a wallet balance, unsettled transactions, or active investments, support will explain how those are handled before account closure. You may submit a request while these matters are outstanding.

Account deletion ends access to your account. Download any statements you wish to keep. Uninstalling the app by itself does not close your account or delete information held by Kudimata Capital.

Your request covers your account and its associated personal data, including profile and contact information, your profile image where held by us, preferences, and other account information that we no longer need to retain. Information may be deleted or anonymised where appropriate, and relevant service providers must be included in the deletion process.

You can also ask support to delete specific information without closing the account. Some information is necessary to provide financial services or comply with legal obligations, so removing it may affect which services remain available.

Financial and transaction records, identity-verification records, and records needed for security, fraud prevention, unresolved disputes, or legal compliance may need to be retained after closure. These records are kept for the period required by the applicable obligation, with use restricted to those purposes.

Support and compliance will explain any retention that applies to your request, including the affected information, reason, and applicable period. Records are deleted or anonymised when retention is no longer necessary. See our privacy policy for more information.

Reply to your deletion-request email for an update. For privacy concerns, contact compliance@kudimatacapital.com. This page applies to the Kudimata Capital app distributed through the KUDIMATA APP developer account.